BB&B must've spent far more in customer service time than the value of the items. What a horribly unnecessarily wasteful experience. It was the last customer agent who finally helped me. Essentially, what that meant, is that the last people I dealt with had lied to me. And she authorized the return cloth item to be shipped. This time I got a different person who was eager to help me. I was told the cloth item will be shipping soon. But the return I made was for both, and the packing slip shows both items. When I contacted customer service, they told me the return was just for the metal item. It doesn't even indicate the status of the previous order having been returned. Not only that, but the BB&B website for accounts shows no returns. Bed Bath & Beyond is ready for an epic short squeeze due to its low float, high short interest, and growing retail investor interest. Its the 1 superstore domestics retailer in the US with about 985 BBB stores. They resend the metal item in a box this time. Bed Bath & Beyond (BBB) has everything you need to play house for real. You can get money back on your recent purchases from Bed Bath and Beyond - find out if youre. I did send the package back, although I did provide extra protection for the steel item and I applied sticky-notes to annotate the damage. View the price adjustment policy for Bed Bath and Beyond. and the customer service rep was not knowledgeable. She hangs up on me.ĭealing with their customer service was like pulling teeth. I produce the email where they originally sent it. At this point over 10 hours in I feel at least I should get the $50 I was promised as compensation.
When I threatened to produce the recordings of the other agent admitted what happened they finally refunded me. Did they believe me? Nope, told me I put in the wrong email, my fault etc. I called again and explained the whole story again. Hah, 72 hours later the investigation team removed the $50 and my refund? Nowhere to be seen. Investigation team will decide in 72 hours, but as an apology here is $50 credit. What? They spent my refund, what do I do now? "Sorry," says BBB agent, "records show we refunded it and you spent it." Took hours of me begging them to call the number on the new orders that the refund was spent on for them to finally call the other customer and confirm what I was saying. Anyway, I asked if they could remove the refund from the other person and give it back to me.
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